Privacy Statement
ourbrisbane.com is designed to protect the privacy of all users.
In order to provide you with products and services, we will need to collect
and use information about you. We are committed to protecting your privacy
and managing your personal information in a secure environment. ourbrisbane.com
has been developed with your rights and needs in mind and will be maintained
according to strict guidelines and policies. In particular, these include
ourbrisbane.com's Privacy
Principles which have been designed to ensure that personal information is protected and
to specify the guidelines for the collection, use and disclosure of that
personal information.
We will keep you informed about the sort of personal information we hold
and for what purposes, and how we collect, use and disclose this information.
You can request to access and correct any information ourbrisbane.com
collects about you at any time and advise us of any corrections you wish
to make.
For more information, please choose from the following topics:
When the term 'we' is used, it refers to the owner of the site,
Brisbane
City Council (ABN 72 002 765 795). The Brisbane City Council maintains strict guidelines
for the collection, use and disclosure of personal information which
can be viewed at
Council's Website. If you have any queries, please
Contact Us .
When you visit the ourbrisbane.com portal, you are encouraged to read
the information provided on the sites linked to ourbrisbane.com and the
pages that you are using, which may have separate terms of use and privacy
policies.
The ourbrisbane.com portal consists of many pages and services. Information
provided may be subject to change from time to time, so we encourage
you to check our Privacy Statement regularly.
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Collection of your personal information
When you provide ourbrisbane.com with your personal information, this
will be held strictly in accordance with this Privacy Statement. We will
inform you when and for what purpose we will be collecting personal information
and how the information will be used, and will clearly indicate what
information is necessary to access ourbrisbane.com products and services
including transactions. In addition we may offer you the opportunity
to provide further information so that ourbrisbane.com can provide you
improved and personalised services. Provision of this additional information
is completely at your discretion, and you may decide to not provide it
to us.
We will not ask for and collect any sensitive information about you (such
as gender, marital status, age, race or health information) unless it
is necessary to meet legal, public interest or statistical requirements
related to and required to complete the transaction you have requested.
Provision of this information (except where it is a legal requirement)
is completely at your discretion, and you may decide to not provide it
to us.
If your information is no longer needed by us, we will take all reasonable
steps to permanently remove personal identification from the information
collected about you.
ourbrisbane.com may automatically record other information as well. This
information is used to improve the structure and performance of ourbrisbane.com
in order to provide you with better services. Whenever a page is requested
from our web server, ourbrisbane.com records the time, date and URL of
the request, along with information on the browser software that is being
used.
We also track the pattern of visitor usage across ourbrisbane.com websites
using a facility called a cookie. This cookie identifies and recognises
the computer (but not the person using the computer) when you visit ourbrisbane.com
websites.
Cookies are pieces of information that a website can transfer to an individual's
computer hard drive for record keeping. Cookies can make using ourbrisbane.com
easier by storing information about your preferences on a particular
website. This will enable you to take full advantage of the services
that ourbrisbane.com offers. The use of cookies is an industry standard
and you'll find most major websites use them. Most Internet browsers
are pre-set to accept cookies. If you prefer not to receive cookies,
you can adjust your Internet browser to disable cookies or to warn you
when cookies are being used.
ourbrisbane.com uses
Red
Sheriff to measure website performance. Information collected is aggregated for reporting
purposes. No personally identifiable information is collected by this
service. The use of the Red Sheriff service assists ourbrisbane.com in
measuring and improving the structure and ease of use of our websites.
For more details please refer to ourbrisbane.com's
Privacy
Principles and Practices.
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How we use your personal information
The personal information that you provide to Brisbane during registration
for products and services on ourbrisbane.com is used for identification
purposes and will assist you to subscribe to ourbrisbane.com services
more easily. The information we collect from your use of the ourbrisbane.com
portal enables us to provide personalised services that are tailored
to your needs. Recording usage patterns helps us to identify the areas
of our site that are popular and those that are not.
ourbrisbane.com aggregates the data that is gathered when you use ourbrisbane.com
for analysis purposes. Personally identifiable characteristics are removed
and the user remains anonymous, unless you have given prior specific
consent for ourbrisbane.com to recognise your usage on an individual
basis. Additional data provided to us is used to examine Internet trends
and demographics to help ourbrisbane.com offer you improved online products
and services.
For more details please refer to ourbrisbane.com's
Privacy
Principles and Practices.
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Disclosure of your information
We will not use your personal information or data for a purpose other
than the purposes for which you supplied it, and will not disclose it
to any other person or organisation unless:
- The information is necessary to conduct a transaction
between you and that person or organisation and that transaction
has been requested by you; or
- We are required by law to do so; or
- There are reasonable grounds to believe that disclosure
is necessary to prevent a threat to life or health; or
- That person or organisation is an agent or contractor
providing a service to ourbrisbane.com, who will be required to maintain
the same or similar privacy principles as specified in privacy legislation;
or
- You have given us consent to do so.
You may also notify us at any time that you want to change the information
held by using the
Contact
Us page.
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Security and quality of your information that you may
send to or receive from using ourbrisbane.com
We will take reasonable steps to ensure that all information we collect,
use or disclose is accurate, complete, up-to-date and stored in a secure
environment accessed only by authorised persons. Transmissions sent to
or from ourbrisbane.com are routinely monitored for quality control and
systems administration.
Unfortunately, no data transmission over the Internet can be guaranteed
to be 100% secure. While we strive to protect your personal information
from misuse, loss and unauthorised access, we cannot guarantee the security
of any information you transmit to us or receive from our online products
or services. These activities are conducted at your own risk. Once we
receive your transmission, we make our best effort to ensure its security.
Credit card information is among the most sensitive and important data
that ourbrisbane.com collects. ourbrisbane.com operates secure servers
to minimise the risk of unauthorised use of such information. Credit
card information that is transmitted via our secure servers is encrypted
in accordance with the highest standards over the proven EFTPOS network.
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How to access, correct or update your information
You will have access to the information and content that you provide
to us. You can easily edit or delete your personal information provided
during registration to ourbrisbane.com through the
Members' Area
with the exception of deleting mandatory information required for your membership
application. You will need your username and password to access and modify
your registration information.
If you wish to access or modify personal information which you have provided
ourbrisbane.com but you cannot access the information at the site mentioned
above, please send an email using the
Contact
Us page.
We will also allow you access to personal information in accordance with
our obligations under the Freedom of Information Act 1992 (Qld).
In rare instances it may not be reasonable to let you have access to
the personal information we hold about you. These circumstances may include
where we reasonably believe that providing access may pose a serious
threat to life or health of an individual or to public safety, providing
access would be unlawful, or providing access would reveal pending legal
proceedings or prejudice an investigation into unlawful activity that
you may have been engaged in.
If we do not allow you to access the personal information we hold about
you, we will provide you with a reason for our denial and the opportunity
to respond. Our Privacy principles set out the processes of review and
independent mediation that are available to you.
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Children's privacy
We will take all reasonable steps to protect the safety of children in
their use of ourbrisbane.com.
We ask that children under the age of 18 have a parent or guardian verify
their membership application with ourbrisbane.com. Whilst ourbrisbane.com
will make every reasonable effort to ensure that children's privacy and
other rights are not compromised, it is ultimately the responsibility
of parents to monitor their children's Internet usage.
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What else you should know about privacy
Remember to close your browser when you have finished your user session.
This is to ensure that others cannot access your personal information
and correspondence if you share a computer with someone else or are using
a computer in a public place like a library or Internet cafe. You as
an individual are responsible for the security of, and access to, your
own computer.
Please be aware that whenever you voluntarily disclose personal information
over the Internet (eg. in discussion forums, via email, or in chat sites)
that this information can be collected and used by others. In short,
if you post personal information in publicly accessible online forums,
you may receive unsolicited messages from other parties in return.
Ultimately, you are solely responsible for maintaining the secrecy of
your username and passwords and any account information. Please be careful
and responsible whenever you are using the Internet and ourbrisbane.com.
For further Privacy information, please refer to ourbrisbane.com's
Privacy
Principles and Practices and the Australian Privacy Commissioner's Website.
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How to contact us
If you have any concerns or questions, please contact ourbrisbane.com
by phoning 1300 134 199 or using the
Contact
Us page.
Thank you for taking the time to read the ourbrisbane.com Privacy Statement.
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