Frequently Asked Questions
What is Webmail?
What is Webmail?
Is Webmail free?
Why should I use Webmail if I have another email address?
Using Webmail
How do I become an Webmail user?
Can I use Webmail from any computer?
Do I need special software on my computer?
Does Webmail work on all browsers?
Can I have more than one Webmail account?
Can I choose my own Webmail email address?
How do I access my Webmail mailbox?
My Webmail mailbox
Is my Webmail mailbox secure?
What do I need to know about my password?
What if I forget my password?
Can I change my password?
What is the size of my Webmail mailbox?
What happens if someone sends me a message that is too large?
Can I send attachments with my messages?
How do I know when I have new mail?
Help and other information
Can I access Help while using Webmail?
How can I get other help?
What is spam?
Who sends spam?
How do I deal with spam?
Where do spammers get my email address?
Q. What is Webmail?
A. Webmail is the ideal solution for people who need a versatile way to access their email messages anytime, anywhere. It's a free web-based
email system that lets you read, manage and create messages from any computer with a web browser and access to the Internet
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Q. Is Webmail free?
A. Yes, all you need do is register with ourbrisbane.com. There are no other charges associated with Webmail. Your normal telephone and ISP charges
will still apply.
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Q. Why should I use Webmail if I have another
email address?
A. Only a web-based email system is accessible from any computer with a web browser and Internet access, anywhere in the world. The email provided
by your ISP (Internet Service Provider), on the other hand, requires special email software installed on your computer to work. Advantages of Webmail
are:
- easy access worldwide
- you can use any computer with an internet connection and browser
- you can have multiple email accounts on the one computer
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Q. How do I become an Webmail user?
A. Registering as an ourbrisbane.com user automatically registers you for Webmail. Your username will be your email address, for example: "username@ourbrisbane.com".
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Q. Can I use Webmail from any computer?
A. Yes, you can use Webmail from any computer with a web browser and access to the Internet. For example, if you had an IBM PC computer at home
with a Netscape web browser and a connection to the Internet, you could read and reply to your Webmail from home. If your friend had an Apple
computer with Internet access and Internet Explorer, you could read and respond to your email from your friend's place.
The recommended web browsers are Internet Explorer 6 and above or Netscape 7 and above.
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Q. Do I need special software on my computer?
A. No. You only require a web browser and access to the Internet.
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Q. Does Webmail work on all browsers?
A. Webmail works with all major web browsers. However, if you change the browser you use to access Webmail, you may notice small differences
in the way Webmail works.
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Q. Can I have more than one Webmail account?
A. Yes. If there are other members of your family or friends who want Webmail access, they can register to establish their own account.
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Q. Can I choose my own Webmail email address?
A. When you register for ourbrisbane.com you will be asked to choose your username. You must start your username and password with a letter. You
can use the lower case characters a-z, numerals 0-9, . (full stop) and _ (underscore) in your username and password. Your username must be no longer
than 32 characters. Your password must contain at least 4 characters, but no more than 14.
On successful registration, your username will automatically become part of your ourbrisbane.com email address (eg. username@ourbrisbane.com). If
your username is already in use, the registration page will be presented again. Enter another username until your choice is accepted.
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Q. How do I access my Webmail mailbox?
A. Access to Webmail is easy. Just go to the ourbrisbane.com home page and enter your username and password in the Personal Login section then
click Go.
For quick access to the ourbrisbane.com website, you can add ourbrisbane.com to your bookmark or favourites.
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Q. Is my Webmail mailbox secure?
A. After you have registered and chosen your password, no one can access your mailbox without your password. Please keep your password safe.
Your Webmail will be sent in clear text, in the same way as any other web-based email service.
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Q. What do I need to know about my password?
A. Your password is the code you use to access your mailbox on the web. As this is the only key to your Webmail account, it is up to you to ensure
that no one else can access it.
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Q. What if I forget my password?
A. If you are at the Login screen, click on Forgotten Your Password. You will be asked to enter your username and when you click Continue you will
be asked for the answer to the security question you entered on the registration form.
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Q. Can I change my password?
A. Yes, you can
change
your Webmail password . Please refer to the
ourbrisbane.com FAQs for instructions.
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Q. What is the size of my Webmail mailbox?
A. You can store up to 20
MB of information in your mailbox.
It's best to save large attachments on a disk or on your computer's hard drive, as they can take up a lot of space.
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Q. What happens if someone sends me a message
that is too large?
A. The message will be rejected and the person who sent the message will receive a message to indicate this.
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Q. Can I send attachments with my messages?
A. Yes, you can send attachments with your messages provided they don't exceed 4Mb in size. Not all web browsers allow the attachment of documents.
It is recommended you use Netscape Navigator (version 4.0 or higher) or Microsoft Internet Explorer (version 4.0 or higher).
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Q. How do I know when I have new mail?
A. While working with your Webmail Inbox, you can click the
Check
Mail button to check for new mail.
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Q. Can I access Help while using Webmail?
A. Yes, just click the Help tab on the tool bar.
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Q. How can I get other help?
A. For other Webmail support contact ourbrisbane.com
Customer
Service .
Please remember, ourbrisbane.com Customer Service does not support problems specific to applications other than Webmail. In some cases you may
need to contact the supplier of your web browser if you are having difficulties, for example in opening mail attachments.
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Q. What is spam?
A. Email spam is essentially unsolicited commercial or junk email sent to a number of users at once.
Some 'spammers' (as people who send spam messages are known) send tens of thousands of messages at a time. This can place a huge strain on the Internet
infrastructure. Internet users disapprove of spam. In fact, many hate it with a passion. Users caught spamming will generally have their Internet
account terminated by their Internet Service Provider (ISP). There have been instances when spammers have been successfully sued by ISPs to recoup
the costs of combating spam.
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Q. Who sends spam?
A. A percentage of first-time spammers are genuinely unaware that their actions generate such feelings of animosity. They believe spamming is a cheap,
legitimate and effective way to market their products to a large audience.
There are also a number of professional spammers who sell their marketing services to unsuspecting businesses and individuals looking to peddle their
products and services online. Many professional spammers do not disclose the fact that they use spam as their main marketing tool.
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Q. How do I deal with spam?
A. Here are some things you can do to avoid or minimise the amount of spam you receive:
- you should never reply to a spam message, even if it contains a statement along the lines of "Reply
to this message with 'remove' in the subject to be removed from our database". In the unlikely event that the reply address is actually valid (few are), spammers generally use such replies as a means of verifying email addresses.
By replying, all you are doing is confirming that your email address is valid, so the spammer knows their messages are getting through
- if you are proficient in using your email software, you should examine the headers of the message to see which Internet Service
Provider the spammer was using, and send a message of complaint to them
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Q. Where do spammers get my email address?
A. ourbrisbane.com does not sell or otherwise disclose its users' email addresses to third parties.
Spammers use a number of techniques to collect email addresses:
- one of the most popular sources of email addresses is Usenet (Internet news) newsgroups. When you post a message to a newsgroup,
your email address is automatically included in your message by your newsreader program, unless you specifically instruct it not to. It is quite
an easy process to harvest email addresses from the tens of thousands of messages posted to Usenet each day
- similarly, if you participate in email discussion groups, it is possible (though not as easy) for spammers to collect email
addresses from messages sent to the list
- if you own a website, and include your email address as part of your contact information, this information is publicly available
to both legitimate and illegitimate users
- many spammers employ sophisticated software programs that sift through newsgroups, websites and other public sources of information,
looking for email addresses. They are able to harvest millions of email addresses in this manner
- if you have ever entered an online competition that requires you to submit your email details (as most do), you may have unwittingly
added yourself to the mailing list of a spammer
- if you use a chat service (such as IRC), and have entered your email address in the personal information section of the software
that you are using, you may be displaying your email address to other chat users
- even if you have never disclosed your email address in any of these forums, you may still receive spam. Spammers have been known
to make up email addresses. From a purely statistical viewpoint, if you generate millions of random email addresses, you are likely to create
a percentage of valid ones
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