Frequently asked questions: Directory listing owners
Questions are answered on this page for the following topics:
The basics
How much does it cost to have a Directory listing?
It’s free to have a listing in the ourbrisbane.com Directory. As more advanced features become available, you will be able to purchase these extra features at a cost.
Can I have a Directory listing if I don't have a computer?
It’s possible to have a listing if you don’t have a computer. You can
add and edit your listing by using public access computers at
Brisbane City Council libraries. If you are unable to do this, you can submit a request and we will add or edit the listing for you. The request will need to be in writing on your organisation’s letterhead. Fax your request to 07 3403 7444.
How do I view a list of all my ourbrisbane.com Directory listings?
Log in to ourbrisbane.com. If you are not a member of ourbrisbane.com, you will need to
register. Once you're logged in, all listings associated with your ourbrisbane.com membership will appear in a "My Listings" box at the right of each directory screen. More information about the "My Listings" box is available
below.
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Why was my listing rejected?
Your listing may have been rejected for any of the following reasons:
- your listing may be a duplicate of an existing listing. You should edit the existing listing instead.
- your listing may contain inappropriate language. You need to edit your listing and resubmit it for approval.
- we may not have been able to confirm the listing really belongs to you. Contact us for assistance.
- your choice of categories may not appear appropriate to your organisation. Contact us for assistance.
- details you provided might need clarification before your listing can be approved. Contact us for assistance.
How can I update my listing?
If you have already claimed a listing, make sure you are
logged in as an ourbrisbane.com member. Your listing should appear in the "My Listings" box at the right of each Directory screen. Select the name of the listing you'd like to edit and follow the steps. More information about
editing Directory listings is available.
Why must I be a member of ourbrisbane.com to own a listing?
We record which ourbrisbane.com member "owns" each listing to prevent unauthorised changes and to provide us with a method of contacting you. You will only be contacted in relation to changes to your listing or if you notify us. More information is available in the Directory
Terms and Conditions and in the ourbrisbane.com
Privacy Policy.
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The "My Listings" box
Why can't I see the "My Listings" box?
Make sure you are
logged in as an ourbrisbane.com member. When logged in, you should see the "My Listings" box on the right side of all ourbrisbane.com Directory screens.
Why doesn't my organisation appear in "My Listings"?
There are several possibilities for this:
- if your organisation appears in the Directory but not in "My Listings", you may not have claimed the listing as your own. You can claim a listing and enhance it at the same time by editing it.
- the listing may have been claimed by another ourbrisbane.com member within your organisation. If you can't find out who that might be, contact us for assistance.
- if you can't find your listing in the Directory you will need to add a new listing.
What is a pending listing?
Any new listings you add or existing listings you edit will appear as "pending" until an ourbrisbane.com staff member can review and approve the new details. This will usually occur within two working days.
If you're updating a listing that already exists in the Directory, the current version will remain visible until your changes are approved.
How does a pending listing become active?
Pending listings will become active within two working days, after an ourbrisbane.com staff member has approved the listing. If there are any problems approving your listing, we'll contact the owner to discuss it. Unless a listing has been newly added, any "pending" listings will still appear in their current form to users of the Directory.
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Who can view pending and rejected listings?
"Pending" and "Rejected" listings can only be seen by selecting the links from the "My Listing" box. For this reason, only the ourbrisbane.com member responsible for the listing can see these details. Some ourbrisbane.com staff can access these listings in order to approve or reject them. Once a pending listing is approved, it becomes visible to users of the ourbrisbane.com Directory.
What is an active listing?
An active listing is visible to users of the ourbrisbane.com Directory and has no pending changes awaiting approval. Listings that have "pending" changes are still visible to users in their original form.
What is a rejected listing?
Any listings that could not be approved by ourbrisbane.com for inclusion in the Directory will be listed as "Rejected". Select the listing name to view more information about the rejection.
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Editing listings
What is the "Edit" button for?
The "Edit" button appears when you complete the process for adding a new listing. It is also visible when you select a listing from the "My Listings" box. Selecting this button will allow you to review and change listing details. Any changes you make will create a "pending" listing that should normally be approved by ourbrisbane.com and become visible within two working days.
What is the "Delete" button for?
The "Delete" button is available when viewing the details of your listing. Selecting this button will remove your listing from the Directory. If your listing has not yet appeared in the directory (if it is a new listing), the "Delete" button will cancel your listing application.
How can I transfer my listing to a different ourbrisbane.com membership?
Contact us to arrange this.
Why is my suburb not available?
The ourbrisbane.com Directory is a service for businesses, communities and residents of the Brisbane region. Listings are reserved for organisations based in Brisbane City, and some nearby suburbs within:
- Logan City
- Redcliffe City
- Ipswich City
- Redland Shire
- Pine Rivers Shire
I edited my listing details but they appear not to have changed?
All changes to listings must be approved by an ourbrisbane.com staff member, prior to appearing in the Directory. This prevents abuse of the Directory and ensures it remains a high quality resource.
After you edit a listing, it should appear as "pending" in the "My Listings" box at the right of the screen. It should be approved and appear in the Directory within two working days.
How do I change the category my organisation is listed under?
Edit your listing and select a new category or categories. Your change should be approved and appear in the Directory within two working days.
What are the contact person details for?
The contact person’s details are only available to ourbrisbane.com staff who may need to get in touch with your organisation about changes to a listing. They are not be visible to users of the Directory.
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Listing advice
How can I ensure my listing appears at the top when people search for it?
The results of a search are returned with organisation names in alphabetical order. Users of the directory may reorder their search results to show listings in alphabetical order by their category. ourbrisbane.com is investigating ways to make your listing more prominent. If you have any ideas or suggestions you can contact ourbrisbane.com’s
Contact Centre.
Can I have more than one listing in the Directory?
Your listing can appear in up to three categories at once. To choose additional or new categories,
edit your listing. You may list separately as many organisations as you own or manage.
Can I add extra information such as a picture to my listing?
There will be additional features for your listing in the near future. Please
contact us with any questions you may have.
Where can I get a website or email address for my organisation?
ourbrisbane.com provides you with a free email address when you become a member. ourbrisbane.com's DIY-website creator tool, ourweb starter, is no longer accepting new websites. However, you may wish to contact a
Brisbane internet company for website services.
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